Shipping policy

UK, USA and International Shipping

Atelier Bordelle aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

To offer you the most secure and efficient service we have chosen Royal Mail or DPD for all UK deliveries. DPD offer a two-hour delivery slot with email/text updates providing this has been entered. We use UPS, FedEx or Skynet for international deliveries. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Atelier Bordelle is not responsible for any delays caused by destination customs clearance processes.

For shipment cost information please see below:

United Kingdom | DPD Tracked & Signed | £9.00 | 1-2 working days

United States | UPS Tracked (DDP) | $35.00 | 5 working days

Canada | UPS | CAD $50.00 | 3-6 working days

Australia | Skynet | £40.00 | 7-10 working days

Asia | Fedex/UPS Tracked | £40.00 | 7-10 working days

Central & South America | UPS | $50.00 | 7-10 working days

Europe | DHL | €18.00 | 2-3 working days

Africa & Rest of World | Fedex/UPS | £40.00 | 7-12 working days

Delivery to Europe

For orders being delivered to a European country, please select that country in the country selector, found in the website footer, before proceeding to checkout. This ensures that only stock available for delivery to that country is shown while you browse and check out.

Tracking Your Order - Enter your order number and email address here to get updates on the status of your order. We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Your order will require a signature for delivery, so please ensure you are at home during the estimated delivery time.

Atelier Bordelle insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Atelier Bordelle nor the courier company will hold any responsibly for a lost package. In the United States, all shipments are sent with a signed for service, however couriers can legally deliver without requesting a signature.

If a package is marked as delivered but has not been received, Atelier Bordelle will run a full investigation with our Delivery team and appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.

Estimated transit times to international destinations can be subject to customs clearance. We recommend you stay up to date with your order by following the tracking to ensure delivery as soon as is possible. Import duties and taxes will remain attached to a shipment if the package is returned after non-payment and will remain the responsibility of the customer.

United States

Orders placed on or after 28 October 2026 at 1pm GMT

All duties and import fees are included in the product price. No additional duties, import fees, tariffs or taxes will be charged during transit or on delivery.

Customs clearance is handled by UPS through its DDP (Delivered Duty Paid) service, and duties and import fees are paid on your behalf. As the importer of record, you may be contacted by UPS for further information needed to clear your order through customs.

Duties and import fees are non-refundable on returns from the United States. To apply for a refund of duties, please contact US Customs and Border Protection.

Orders placed between 27 August 2025 and 27 October 2026

For these orders, duties and tariffs were calculated at checkout, once a delivery address had been entered, and added to the order total. Customs clearance was handled by UPS through its DDP service, with duties and tariffs paid on the customer’s behalf. As the importer of record, the customer may have been contacted by UPS for further information needed to clear the order through customs. No further charges were made during transit or on delivery.

Customs delays

Since the US removed its de minimis exemption on 29 August 2025, orders may take longer to clear customs. To clear your shipment, US customs may require your Social Security Number or Tax ID. If so, UPS will contact you directly to request it.

International

Please be aware that your order may be subject to import duties and taxes during transit. You will be invoiced directly by the courier delivering your goods. Bordelle has no say or control over these charges as they are levied by your local customs and tax office. As the customer and importer of the goods, you will be responsible for these charges. Unfortunately, it is not possible for us to estimate these charges. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Bordelle is not responsible for delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Delivery Restrictions

Unfortunately, due to carriers withdrawing their services and the uncertain situation on the ground, Bordelle Ltd will no longer be able to ship online orders to addresses in Ukraine or Russia. This will apply until further notice.

At this time, we are temporarily unable to ship to Israel due to carrier and logistical constraints impacting delivery reliability.

Europe Shipping Policy

Bordelle aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays in both the United Kingdom and Romania. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter. Your order on our European site will be shipped within Europe from our Romanian warehouse located at Atelier Bordelle Productions SRL, Bulevardul Muncii Nr.16, Cluj-Napoca, 400641, Romania.

To offer you the most secure and efficient service we have chosen DHL for most deliveries within Europe. Occasionally Fedex or UPS may be used. Fan Courier is used for all shipments within Romania. All services are express and require a signature on delivery. As soon as your order has been shipped you will receive a dispatch confirmation email with the tracking number (Air Waybill) for the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and prefestive days. Also note that the estimated delivery times are to be used as a guide only, and Bordelle is not responsible for any delays caused by customs clearance processes or shipping companies.

For shipment cost and transit time information please see below:

Germany – Express Tracked – DHL €18.00 - 2-3 working days
France – Express Tracked – DHL €18.00 – 2-3 working days
Spain - Express Tracked – DHL €18.00 – 3-4 working days
Italy - Express Tracked – DHL €18.00 – 3-5 working days
Romania – Express Tracked – Fan Courier €6.00 – 2-3 working days
Rest of Europe – Express Tracked – DHL €18.00 – 3-4 working days

Tracking Your Order - Enter your order number and email address here to get updates on the status of your order. We recommend staying up to date with your shipments progress in case there are any exceptions during transit. Your order will require a signature for delivery, so please ensure you are at home during the estimated delivery time.

Bordelle ensures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Bordelle nor the courier company will hold any responsibly for a lost package.

If a package is marked as delivered but has not been received, Bordelle will run a full investigation with our Delivery team and appropriate courier. In general, a resolution cannot be offered until a response is received by the courier, which can take several weeks.

For customers shipping outside of the European Union, import duties and taxes may be invoiced to you during transit as VAT and duties are
not included in pricing. These charges are levied by your local customs and tax office and Bordelle has no say or control over them. Estimated transit times to these destinations can be subject to customs clearance. We recommend you stay up to date with your order by following the tracking to ensure delivery as soon as is possible. Import duties and taxes will remain attached to a shipment if the package is returned after non-payment and will remain the responsibility of the customer.