Atelier Bordelle’s (“we”, “us”, “our”, “the studio”, “the atelier”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Atelier Bordelle. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site. Due to the nature of our products, we reserve the right to decline orders from under 18 year olds.

Who we are

The supplier is Bordelle Ltd trading under Atelier Bordelle
Bordelle Ltd is registered in England at Companies House No. 6350649

Atelier Bordelle
Studio & Showroom
Unit 16, 2-4 Exmoor Street
London W10 6BD, UK

Registered at:
Bordelle Ltd
90 Mill Lane
London, NW6 1NL, UK
Our registered VAT number is 919524702

Creating an account/newsletter subscription

To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. To be able to use some of the features (e.g. order history, our loyalty scheme) you will need to create an account with us. To be notified of any promotional offers, discounts and/or special events, you will need to subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify immediately of any breaches in security or unauthorised use of your account. Should any of your registration information change you can sign in to your account by clicking on the ‘Account’ tab on the main menu of the homepage and update/edit your personal information, billing and shipping address(s). We may change account requirements from time to time so please check for updates on a regular basis.

Placing an order

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Atelier Bordelle will be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in London, in the English language and is therefore governed by English law.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

Eligibility to purchase

In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Atelier Bordelle and whose applications are acceptable to Atelier Bordelle. Atelier Bordelle reserves the right to refuse to ship multiple items to any one customer or postal address.

By making an offer to purchase Atelier Bordelle merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

If you are shopping for the first time on your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.

Pricing policy

The prices are indicated in GBP and excluding VAT. The price including VAT is visualized on each individual product page and the total amount of the order including shipping can be seen in the shopping cart on the checkout page. For products supplied to clients within the UK, the VAT rate of 20% is applied. Clients based in countries outside of the UK will not be charged VAT.

For customers in the European Union, all shipments will be sent on a DDP service (delivery duties paid). A 30% charge will be automatically added at the checkout to cover duties and import tax. This ensures that European Union customers will not be required to clear their own shipments after the UK leaves the EU as of 1st January 2021.

For customers outside of the UK and EU, please note that your order may be subject to import duties and taxes during transit, over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Atelier Bordelle is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Bordelle has added the feature of viewing prices in EUR and USD via the currency converter tab within the shop section of the website. The currency converter is directly linked to the Forex and rates used are in real time, however the product prices in currencies other than in GBP are only indicative. When making a purchase with your credit card and/or a PayPal account you will be debited in GBP regardless of the currency selected and the GBP equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.


Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, ShopPay, Apple Pay, Google Pay and via PayPal.

By card

Debit and credit card payments are processed via Shopify Payments, a secure payment gateway provided by Shopify. Atelier Bordelle’s website and online shop is hosted by All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify’s e-commerce hosting is Level 1 PCI Compliant.

By PayPal

PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Bordelle, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

With Klarna

This payment option is only available to customers in the UK. In cooperation with Klarna Bank AB (publ), Sveavagen 46, 111 34 Stockholm, Sweden, we offer our UK customers the following payment options.

Payment is to be made to Klarna:

– Pay later

– Pay in 3 interest free instalments

Further information and Klarna’s user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy statement.

With Clearpay

This payment option is available to customers in the UK, USA, Canada, Australia and New Zealand. General information about Clearpay can be found here.

Payment is to be made to Clearpay:

- Pay in 4 instalments over 6 weeks

- Choose Clearpay at the checkout

- There is always zero interest and no additional fees if paid on time

- Create an account with Clearpay during the checkout process to find out if you are approved

Find user terms here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Clearpay's privacy policy.

By wire transfer

We also accept payment by electronic wire transfers. Should you wish to place an order and pay in this way please contact stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds.

Promotional codes, discounts and credit notes:

Promotional codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Discount and promotional codes are limited to one use per customer unless otherwise stated. Discount codes cannot be used in conjunction with one another. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing or using the code you have been provided with via email.

Gift Cards

Bordelle Virtual Gift Cards are sold subject to the following terms and conditions:

1. Gift Cards are valid for 12 months from date of purchase. After that time, any remaining balance on the Gift Card cannot be used.

2. Gift Cards can be redeemed against all products on the online shop and Printed Gift Cards can be redeemed against all products online and in the Bordelle Showroom. Gift Cards cannot be used to purchase services (e.g. repair services. Use of Gift Cards for Made to Order/Bespoke products is at our discretion - please contact us to discuss this.

3. Gift Cards are non transferable and may not be returned or redeemed for cash.

4. If your order is less than a value of the Gift Card, your remaining balance will stay under the same Gift Card code, which can be redeemed against your next order.

5. If your order exceeds the value of the Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.

6. If you return products you have purchased using a Gift Card, the value of the returned goods will be refunded back to the same Gift Card as store credit and can be redeemed against subsequent orders. The remaining validity period for the Gift Card will not be extended. If another payment method was also used for the original purchase, the Gift Card will be prioritised for refund, and any remaining balance refunded to the second payment method.

7. A link to your Gift Card will be sent to the email address used to place your order once the order has been processed and the payment confirmed. This email can be forwarded to your required recipient, with a personal note included at your own discretion.

8. Printed Gift Cards are dispatched to the specified shipping address from our studio. Processing time is up to 2 working days for Printed Gift Cards.

9. Bordelle is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address that you have provided to us, or a Printed Gift Card to an incorrect shipping address you have provided to us. This is the sole responsibility of the buyer, although if you notify us of any problems in this regard, we will provide all reasonable assistance, but if the Gift Card is used by the incorrect recipient then we cannot be held responsible for that.

10. Bordelle is not responsible if a Gift Card is lost, stolen, destroyed or used without permission and you will not be eligible for any refund in these circumstances.

11. Bordelle reserves the right to cancel a Gift Card if we deem such action necessary.

12. Gift Cards are not redeemable against shipping costs.

13. Gift Cards can be used in conjunction with promotions and discounts advertised by Bordelle.

Shipping and Delivery

Atelier Bordelle aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

Holiday Order Dates:

The Bordelle website will be operational throughout the festive period, however, due to courier transit time during the busy holiday season, we recommend placing orders before the below dates for your shipping location in order to ensure delivery before 24th December 2021.

United Kingdom - 21st December

Europe - 13th December

USA & Canada - 17th December

Australia - 15th December

Asia/Russia/Africa and Rest of World - 15th December

For destinations where goods are required to clear customs (all locations except UK), we recommend tracking your order regularly during peak season to ensure you are aware of any unexpected delays. Bordelle cannot be held accountable for unexpected delays due to extended courier transit times and/or clearance delays. We appreciate your patience during this time.

To offer you the most secure and efficient service we have chosen Royal Mail or DPD for all UK deliveries. DPD offer a two hour delivery slot with email/text updates providing this has been entered. We use DHL, UPS or Skynet for international deliveries.  As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Atelier Bordelle is not responsible for any delays caused by destination customs clearance processes.

Atelier Bordelle insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you. If you request to waive the signature requirement, neither Atelier Bordelle nor the courier company will hold any responsibly for a lost package.

For shipment cost information please see below:

United Kingdom – tracked – DPD £9.00 - 1-2 working days

Europe – tracked – DHL, DPD or UPS £34.00 - Up to 5 working days*

North America – tracked – DHL £35.00 - Up to 5 working days

South America  – tracked – DHL £35.00 - Up to 5 working days

Russia – tracked – Skynet £40.00 - Up to 5 working days

Asia – tracked – DHL £40.00 - Up to 7 working days

Australia - tracked – Skynet £40.00 - Up to 7 working days

Africa & Rest of World – tracked – DHL £40.00 - Up to 7 working days

*European customers - please be aware that there are potential delays during customs clearance from 1st January 2021 due to the transition period after Brexit. We will be monitoring this closely.

Track Your Order - Enter your order number and email address here to get updates on the status of your order.


Please note that Atelier Bordelle’s nominated couriers do not deliver to a PO Box address. You will be contacted for an address amendment if a PO Box address is input at checkout, which could cause delays with the dispatch of your order.

Please note that due to requirements of Russian customs, all deliveries to Russia will require customers to provide us with the following information prior to the dispatch of their order.

Surname (Фамилия)

Name (Имя)

Middle Name (Отчество)

Passport ID (Номер паспорта)

Date of issue (Дата выдачи)

Telephone (Телефон)

Email (Эл. Адрес)

Please send this information to quoting your order number. This is in order to provide a more efficient delivery service to all of our customers.


As standard, all Bordelle orders below £400.00 will be dispatched in our Standard Packaging. This includes a Bordelle Gift box in one of three sizes. The products will be contained in tissue paper and a gift message can be added to the order at the checkout.

Orders over £400.00 qualify for Free Luxury Gift Wrap which will be automatically applied at the checkout. If an order is below this value, Luxury Gift Wrap can be purchased.

Returns Policy

Returns policy for goods:

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your expectations you have the right to return your order provided you give us a written notice within 14 days of receipt. This 14 day period starts from the date the goods have been signed for and delivered. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to  and request a RAN (Returns Authorisation Number).

Holiday Returns:

We are pleased to offer an extended returns window of 30 days for all orders placed on or after 1st December - 25th December 2021.

Please return the product(s) to us in a new and unworn condition with all original labels and tags still intact and inside the original bag and packaging. Please be sure to wear your own lingerie when trying on briefs and thongs as we cannot accept returns of garments that have been damaged or worn.

You may use the UPS label provided within your package to return your items, provided you fill out the required forms. Should you use this, the cost will be deducted from your refund upon receipt of the items at our warehouse. Charges are as follows: UK £9.00, EU £34.00, USA £35.00 and REST OF WORLD £40.00. If you wish to arrange the return yourself, please ensure that you use a tracked and signed for service, with a courier or a registered postal service to send back the goods. We suggest that you insure the goods as they are within your care and you are liable for any damages to the goods or loss while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note. Return items not accompanied by a filled out Returns Form and RAN will not be accepted.

Atelier Bordelle will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund or credit note (less shipping costs if the UPS label is used) will be issued, subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by Paypal and not Atelier Bordelle.

Cancellation policy for services:

Where we provide services that are ordered via email (e.g repair services), then you have the right to cancel your contract within 14 days of us confirming acceptance of the order without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during that 14-day cancellation period and the services are fully performed.

We will not start providing services during the 14-day cancellation period unless you ask us to. If you do ask us to, you acknowledge that you will lose your right to cancel this contract once the services are fully performed (i.e the work is completed). This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

This does not affect the rights you have if our services are faulty. A summary of these rights is provided below in the 'Quality Issues' section.

Exchanges & Credit Notes

Should you wish to exchange your order for a different size and/or product(s) or be issued with a credit note, please contact within 14 days of receipt of your order and request a RAN (Returns Authorisation Number). Fill in the Returns Form enclosed with your order and return it together with your order, either using the UPS label included in the package or arrange the return yourself to the address below.

c/o Bordelle
Unit 2 C Gatwick Gate
Lowfield Health
Crawley RH11 0TG
United Kingdom

Atelier Bordelle will be in contact with you within 5 days of receipt (with the exception of weekends and public holidays) of your returned order. If the UPS returns label has been used, these shipping costs are charged to the customer before sending out the exchange. Exchanges are subject to stock availability. Should you opt for a credit note, you will receive an email confirming the amount of credit you have with Atelier Bordelle. The credit is valid for a total of 6 months from the date of receipt and may be redeemed on any Bordelle product by using the gift card provided, when placing an order at the checkout. If the value of the credit is greater than the total cost of a new transaction, the outstanding credit will remain on the gift note for future redemption. Credit notes may be used in conjunction with other forms of payment in order to fulfil an order of greater value than the credit amount.

Made to Order & Bespoke

The Made to Order price is calculated at a fixed mark-up of 40% on the net retail price. On receipt of an online Made to Order order the client will be emailed a Measurement Form with detailed instructions and advice on the measurements required in order for the atelier to complete the order. The Atelier will accept the customers own measurements under the condition that any inaccuracies are the customer’s responsibility, and subsequently so are any fit problems that might arise as a result of the customer providing their own measurements. The Atelier also offers a professional fitting service in the showroom on all Made to Order and Bespoke orders and we strongly advise our customers to book a fitting appointment if they are locally based and wish to purchase these services.

During busy periods a Made to Order order and Bespoke services may take up to 6 months to complete. Any changes to the order should be highlighted by emailing or calling the studio on +44 (0) 208 968 4488 within 24 hours from date of purchase or the Atelier will be unable to alter the previously confirmed specifications.

On both Made to Order and Bespoke orders Atelier Bordelle retains a non-refundable 50% of the final price of your order to cover for the ordering of fabric, accessories, pattern drafting and production time. If a Made to Order and/or an Bespoke order has been produced within the agreed time frame and to the specifications of the customer as detailed in the submitted Measurement Form and/or on confirmation of all measurements following a fitting appointment in the showroom, the order(s) are fully non-refundable.

Quality Issues

If we provide goods or services to you that are not of sufficient quality, you have certain legal rights under the Consumer Rights Act 2015 (also known as 'statutory rights'). For more detailed information on your rights and what you should expect from us, please:

- contact us using the contact details at the top of this page; or

- visit the Citizens Advice website or call 0808 223 1133.

Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.


If you have a well-loved or damaged item then you can contact our customer service team, who will share images with our Atelier to assess whether it is possible to be repaired. The garment may need to be sent to our studio before the team can confirm whether a repair is possible, but contact via email is required before any garment is sent to our Atelier.

Used and worn items should be returned to us washed and in a clean condition, please note items received in an unacceptable state of cleanliness will be returned without assessment or repair. Worn items that have been damaged by general wear and tear are not to be considered as faulty.

Repairs may be charged dependent on the amount of work involved to fix the garment following assessment. Any charges will be confirmed before work on fixing the garment commences. For more information please email

Limitation on our Liability

Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

- losses that were not foreseeable to you and us when the contract was formed;

- looses that were not caused by any breach on our part;

- business losses; or

-losses to non-consumers.

Bordelle Between Us

Bordelle Between Us is the loyalty programme offered by Bordelle Ltd. It is free to sign up to Bordelle Between Us and points can be earnt within any tier.

To qualify for Bordelle Between Us points you must register for an account. To register for an account, you can use the ‘Account’ tab on the top right of the header on Here. By creating a Bordelle Account, you will be automatically enrolled to our loyalty programme. You cannot sign up to Bordelle Between Us to start earning points unless you create a Bordelle Customer Account. Your account will give you access to order information, your personal details and the Bordelle Between Us Dashboard.

Purchases made using the guest checkout option will not add points to your account. Please ensure you are signed into your account, or sign up to an account before checking out, to ensure you earn points for every purchase. Bordelle Ltd is unable to add points retrospectively. If points could have been accrued on a guest checkout order but an account was not created, then these points are invalid and cannot be transferred to an existing Between Us account.

Points gained when placing an order on will be pending until 14 days after the order was placed. Any points from purchases that are later returned will be automatically removed from your account. If the points status has changed from ‘pending’ to in your balance before a return is received, they will still be removed from your account. If you use these points to get a reward or against an order, the account balance will go into minus if that is required.

Points are redeemable online at You can redeem a minimum of 1500 points on your account dashboard to received a free Luxury Gift Wrap voucher code. You can also redeem your points to get money off. 1500 will earn you free luxury gift wrap. 2500 points will earn you a £25.00 off voucher, 5000 points for a £50.00 off voucher and 10000 for a £100.00 off voucher. To get these rewards you will be required to have a sufficient number of points, these can be found on your customer dashboard.

Each point you earn is equal to £0.01 and cannot be exchanged for cash. The minimum number of points you can spend is 1500 – equalling £15.00. Points vouchers cannot be redeemed in conjunction with any other offer or discount supplied by Bordelle Ltd. Points can be redeemed on individually discounted items on our online shop.

Once you reach a redeemable number of points, you will be contacted with details of how you can obtain a voucher. Points can be redeemed for a money off voucher, free shipping and free luxury gift wrap. The minimum point value to reach the spend threshold is 1500 which can earn you a free luxury gift wrap code. Luxury Gift Wrap is free for all orders over £400.00, so we recommend to use this voucher for orders below £400.00.

Purchases of any Bordelle Virtual or Physical Gift Card will not qualify for points. Points can be earnt on an order where a Bordelle Virtual or Physical Gift Card is redeemed on a purchase.

Delivery charges are not included when calculating your earned points. You do not earn points from delivery charges. You can redeem points against delivery charges by earning the amount required and redeeming points for a free shipping voucher.

Your points balance will be refreshed every 12 months from the date of your last order. If you do not place an order within this time, your points will revert to 0. If you place an order within 12 months of your last order, your points will refresh again and you will have another 12 months of valid points.

You can complete activities via the Bordelle Between Us Account Dashboard. You cannot collect multiple points for performing the same action, such as following us on Instagram. You can earn points more than once for completing a referral or writing feedback. These are limited dependant on tier.

Bordelle Ltd may transfer, cancel, withdraw or alter Bordelle Between Us at any time, including these terms and conditions, our FAQ, points and the Rewards program, without notice.

Bordelle Between Us launched on 4th June 2021. Bordelle Ltd allocated every Bordelle Customer Account with 500 points and they have all automatically been signed up to the loyalty programme. Customers have been entered into Tiers based off their lifetime and estimated average yearly spend. This cannot be altered. Tiers are based on yearly spend on Your tier is not fixed and you can move up or down a tier. Your tier will be reviewed every 12 months. If you have not reached the spend threshold for the tier you are in, you will move to the Tier below. If you are in CORE, you will remain in CORE until you spend above £1,000 on

By signing up to the Bordelle Between Us loyalty programme you agree to receive emails relating specifically to the programme. These emails will include information about your Tier, points balance, rewards and activities relating to Bordelle Between Us. You can unsubscribe at any time by contacting to cancel your account. For further information relating to how we process and use your personal data, please refer to our Privacy Policy.

Privacy policy

You consent to our Privacy Policy by making an online purchase, creating an account and/or subscribing to our newsletter.

By making an online purchase; you are granting consent to us retaining some personal data which you provide us with. Such as your name, email address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Sage Pay, American Express and Paypal so that your payment transaction is processed. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers (DPD, DHL, UPS, Royal Mail and/or Skynet) and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By creating a Bordelle account; you are granting consent to us retaining some personal data which you provide us with. Such as your name, email address, telephone numbers and addresses in order to process and deliver any orders you place. By placing an order with us you consent to your card/bank details being shared with our secure payment partners Shopify Pay and Paypal so that your payment transaction is processed. You also have the option to save your payment details for faster checkout and review your past orders and deliveries. Similarly you consent to your telephone number, email address and shipping address being shared with our nominated couriers (DPD, DHL, Royal Mail and/or Skynet) and distribution facilities for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners, couriers or distribution facilities.

By subscribing to our newsletter; you are granting consent to us retaining some personal data which you provide us with, such as your name, email address and location in order to keep you informed via newsletters and emails. We will never share your personal data with third parties without your consent. When you subscribe to our newsletter you are agreeing to us contacting you via email with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

We are registered as “data controllers” under the Data Protection Act, and our ICO registration number is Z316639X.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

We collect information about site traffic, sales, wish lists and other commercial information which may be shared with our third party advertising platform in order to enhance your shopping experience.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so that we can consistently improve our site design to better meet our visitors’ needs.

Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Atelier Bordelle do not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

For more information on cookies you can consult the information provided by the Interactive Advertising Bureau at

Opening an account vs. Subscribing to our newsletter
When you open an account, you will be given the option to subscribe to our newsletter or to opt out of this service. By subscribing to our newsletter you agree to receive email alerts for new products, collections, features, sample sales, special offers, contests, events of interest, and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

Accessing, editing and deleting your personal data

If you need to update/edit your personal information , please visit the website and after logging into your account using the “Account” tab on navigation bar, your personal information will be made available for review and change. You can also change, save or delete billing/delivery addresses. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal details. In line with GDPR regulations in place as of 25th May 2018, you have the right to delete any information from your account at any time. You can do this by logging into your account and deleting the contact details you keep on file. In order to fully close your account, please contact Please note that the right to be forgotten is only applicable to customers with no transaction history and we are unable to fully delete any past transactions and/or contact details associated with the transaction from our system.


In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

Further Information

If you have any queries about our Privacy Policy, please contact us on

Terms of use for our site

Intellectual Property
The contents are the property of Bordelle and Atelier Bordelle. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Bordelle and Atelier Bordelle’s prior written consent is strictly forbidden.

Atelier Bordelle online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Atelier Bordelle online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Atelier Bordelle reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled pre-dispatch, Atelier Bordelle will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, Atelier Bordelle will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).

Governing Law
The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

Bordelle Ltd trading under Atelier Bordelle

Atelier Bordelle
Studio & Showroom
Unit 16, 2-4 Exmoor Street
London W10 6BD, UK
T:+44 (0) 208 968 4488
F:+44 (0) 208 944 5845

Registered at:
Bordelle Ltd
90 Mill Lane
London, NW6 1NL, UK
Reg no. 6350649 VAT No. 919 5247 02