It can take several minutes for us to process an activity and credit your points, so please be patient. If you have not received points for a recent order then this could be because they are pending or the order has not been accepted yet.
What do the ‘approved’, ‘pending’ and ‘cancelled’ statuses mean?
Approved – These points can be redeemed on rewards at anytime you like. You can also redeem them at the checkout using the ‘Points Slider’.
Pending – These points need to be verified before you can redeem them against a voucher or an order. This typically applies to purchases and referrals and not other activities. The approval period is 14 days.
Cancelled – These points will not be added to your account. For example, if you cancel a purchase, the points will change from pending to cancelled.
If you are waiting for points to appear after writing feedback, these are approved manually so can take up to 3 working days to approve.