Atelier Bordelle’s (“we”, “us”, “our”, “the studio”, “the atelier”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Atelier Bordelle. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site. Due to the nature of our products, we reserve the right to decline orders from under 18 year olds.

Who we are

The supplier is Bordelle Ltd trading under Atelier Bordelle
Bordelle Ltd is registered in England at Companies House No. 6350649

Atelier Bordelle
Studio & Showroom
Unit 16, 2-4 Exmoor Street
London W10 6BD, UK

Registered at:
Bordelle Ltd
90 Mill Lane
London, NW6 1NL, UK
Our registered VAT number is 919524702

Creating an account/newsletter subscription

To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. However, to be able to use some of the services and features or to be notified of any promotional offers, discounts and/or special events, you may need to create an account or subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify immediately of any breaches in security or unauthorised use of your account. Should any of your registration information change you can sign in to your account by clicking on the ‘Sign in’ tab on the left hand corner of the home page and update/edit your personal information, billing and shipping address(s). We may change account requirements from time to time so please check for updates on a regular basis.

Placing an order

Acceptance of your offer
Once you have made your choice and your order has been placed, you will receive an e-mail acknowledging the details of your order. This e-mail is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Atelier Bordelle will be completed when we e-mail you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in London, in the English language and is therefore governed by English law.

We reserve the right not to accept your order in the event that we do not obtain authorization for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason, or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

Eligibility to purchase
In order to make purchases through the website, you are requested to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, e-mail address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Atelier Bordelle and whose applications are acceptable to Atelier Bordelle. Atelier Bordelle reserves the right to refuse to ship multiple items to any one customer or postal address.

By making an offer to purchase Atelier Bordelle merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

If you are shopping for the first time on your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.

Please note that due to requirements of Russian customs, all deliveries to Russia will require customers to provide us with the following information prior to the dispatch of their order.

  • Surname (Фамилия)
  • Name (Имя)
  • Middle Name (Отчество)
  • Passport ID (Номер паспорта)
  • Date of issue (Дата выдачи)
  • Telephone (Телефон)
  • Email (Эл. Адрес)

Please send this information to quoting your order number. This is in order to provide a more efficient delivery service to all of our customers.

Pricing policy

The prices are indicated in GBP and excluding VAT. The price including VAT is visualized on each individual product page and the total amount of the order including shipping can be seen in the shopping cart on the checkout page. For products supplied to clients within the European Community, the UK VAT rate of 20% is applied. Clients based in countries outside of the European Community will not be charged VAT.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Atelier Bordelle is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Bordelle has added the feature of viewing prices in EUR and USD via the currency converter tab within the shop section of the website. The currency converter is directly linked to the Forex and rates used are in real time, however the product prices in currencies other than in GBP are only indicative. When making a purchase with your credit card and/or a Paypal account you will be debited in GBP regardless of the currency selected and the GBP equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.

Sale price adjustment policy
Only on request by the client will Atelier Bordelle offer a Sale Price Adjustment on items purchased up to 3 days prior to the commencement date of a sale. Please note that the exact style and size of an item must be available for purchase at the time your request is made before an adjustment in the sale price can be approved. All approved sale price adjustments will be created in the form of a store credit, which will be valid for 6 months and can be redeemed by contacting our atelier directly either by phone on +44 (0) 208 968 4488 or email

Atelier Bordelle will not offer a price adjustment on items originally purchased in a sale or any other promotion that are temporarily reduced in price. Once an item has been purchased at a discounted price or sale, no price adjustment will be offered should a further sale or price reduction follow.


By card
Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal. Debit and credit card payments are processed via Sage Pay, a secure payment gateway provider. For more information on Sage Pay, please refer to . PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Bordelle, we will not be liable for any delay or non-delivery.

Atelier Bordelle’s website and online shop is hosted by All Shopify stores include a 128 bit SSL (Secure Socket Layer) technology Certificate used by the store shopping cart. In addition, Shopify’s e-commerce hosting is Level 1 PCI Compliant.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

Over the phone
Orders can also be placed by calling the atelier directly on +44 (0) 208 968 4488 and paying by debit/credit card or by emailing your order to upon which you will be contacted for payment to be taken over the phone. Your will have to state all your personal, billing and shipping details for an invoice to be raised and payment processed over the phone. Please note that if you are a first time buyer, your billing address will need to match your shipping address for your order to be accepted and proof of ID and/or address may be requested. Atelier Bordelle reserves the right to refuse telephone orders.

By cheque
Atelier Bordelle also accepts payment by cheques drawn on UK bank accounts and made payable to Bordelle Ltd. When paying by cheque goods will only be dispatched on receipt of the funds.

By wire transfer
We also accept payment by electronic wire transfers. Should you wish to place an order and pay in this way please contact stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds.

Promotion codes & debit notes
Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing or by calling the studio directly on +44 (0) 208 968 4488 and specifying the product(s) you wish to redeem your credit on.

Gift Cards
Bordelle Virtual Gift Cards are sold subject to the following terms and conditions:Gift Cards are valid for 12 months from date of purchase.

  1. Gift Cards are valid for 12 months from date of purchase.
  2. Gift Cards can be redeemed against all products on the online shop.
  3. Gift Cards are non transferable and may not be returned or redeemed for cash.
  4. In order to redeem your Gift Card online, the total value of your order must exceed the Gift Card value. If your order is less than the value of the Gift Card you must contact the atelier by either calling +44 (0) 208 968 4488 or emailing in order to finalise your order and be re-issued with the a new credit amount which may be used against future orders.
  5. If your order total is less than the value of the Gift Card, the remaining balance can be used as credit against future orders.
  6. If your order exceeds the value of the Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  7. If you return products you have purchased using a Gift Card, the remaining balance will be credited to your account as store credit and will be redeemed against subsequent orders.
  8. Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.
  9. Bordelle is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the buyer.
  10. Bordelle is not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
  11. Bordelle reserves the right to cancel a Gift Card if we deem such action necessary.
  12. Sales tax and shipping is applicable on any products purchased with a Bordelle gift card.

Delivery and packaging

Atelier Bordelle aims to dispatch your order within 48 hours of receipt of payment details – excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out we may be able to make it exclusively for you. Please contact us on for more information.

To offer you the most secure and efficient service we have chosen Royal Mail or UPS for all UK deliveries and UPS for international deliveries.  As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Atelier Bordelle is not responsible for any delays caused by destination customs clearance processes.

Atelier Bordelle insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

For shipment cost information please see below:

Geographic location Price Duration
United Kingdom – tracked £9.00 Next working day
Europe – tracked £24.00 Up to 3 working days
North America – tracked £27.00 Up to 5 working days
South America  – tracked £27.00 Up to 5 working days
Asia – tracked £40.00 Up to 7 working days
Australia- tracked £40.00 Up to 7 working days
Africa – tracked £40.00 Up to 7 working days

Please note that Atelier Bordelle’s nominated couriers do not deliver to a PO Box address.

Returns Policy

We want our customers to be fully satisfied with the choice they have made. If for any reason you are not happy with your order, or the delivered product does not match with your specifications, or you find a manufacturing defect, you have the right to cancel your order provided you give us a written notice within 14 working days of receipt. This 14 days period starts from the date the goods have been signed for. The notice of contract cancellation must be given in writing, stating your full name and order ID as subject reference to  and request a RAN (Returns Authorisation Number).

In return, you must return the product(s) to us in a new and unused condition, with the original label and tags and in the original bag and packaging. Shipping/postage costs to send back goods are charged to the customer. Please ensure that you use a courier or a registered service to send back goods and we suggest that you insure the goods as they are within your care and you are liable for any damages to the goods while in transit back to us. In case of dispute, we also recommend you retain proof of return, such as a postal receipt or consignment note. Return items not accompanied by a filled out  Returns Form and RAN will not be accepted.

Please note that Bordelle prices do not include custom duties and additional charges may be levied by your local tax office. Should you fail to clear the order through local customs and pay the relevant duties the goods will be returned to Bordelle and a refund less the costs of returning the goods to Bordelle will be automatically made to the card used to purchase the order upon receipt of the goods. We will issue you with a refund for your order excluding shipping costs.

Atelier Bordelle will contact you within 5 days (with the exception of weekends and public holidays) of receipt of the returned goods. A refund (less shipping costs) will be issued subject to the returned goods meeting the conditions listed in the paragraph above. If you have paid via Paypal, any transactional charges that might apply will not be refunded as these charges are levied by Paypal and not Atelier Bordelle.

Exchanges & Credit Notes
Should you wish to exchange your order for a different size and/or product(s) or be issued with a credit note, please contact within 14 days of receipt of your order and request a RAN (Returns Authorisation Number). Fill in the Returns Form enclosed with your order and return it together with your order to the address below.


c/o Bordelle
Unit 2 C Gatwick Gate
Lowfield Health
Crawley RH11 0TG
United Kingdom

Atelier Bordelle will be in contact with you within 48 hours of receipt (with the exception of weekends and public holidays) of your returned order. Shipping costs to send back/receive goods are charged to the customer. Exchanges are subject to stock availability. Should a particular product be out of stock the atelier may be able to make this for you and you will be contacted with exact details. Should you opt for a credit note, you will receive an email confirming the amount of credit you have with Atelier Bordelle. The credit is valid for a total of 6 months from the date of receipt and may be redeemed on any Bordelle product by emailing your request to or by contacting the studio directly on +44 (0) 208 968 4488. If the value of the credit is greater than the total cost of a new transaction, the outstanding credit will be retained for future redemption. Credit notes may be used in conjunction with other forms of payment in order to fulfill an order of greater value than the credit amount.

Made to Measure & Ultimate Bespoke
The virtual atelier services are provided mainly for international customers and/or for customers who, for whatever reason, are not able to make it to the Bordelle showroom for an appointment. For this reason, Made to Measure orders can be purchased directly on the onlineshop where the customer is charged for the full price of the order upfront. The Made to Measure price is calculated at a fixed mark-up of 40% on the net retail price. On receipt of an online Made to Measure order the client will be emailed a link to a Measurement Form with detailed instructions and advice on the measurements required in order for the atelier to complete the order. The Measurement Form has an online submission feature and on completion, it can be electronically submitted to the atelier. The atelier will accept the customers own measurements under the condition that any inaccuraccies are the customer’s responsibility, and subsequently so are any fit problems that might arise as a result of the customer providing their own measurements. The atelier also offers a professional fitting service in the showroom on all Made to Measure and Ultimate Bespoke orders and we strongly advise our customers to book a fitting appointment if they are locally based and wish to purchase these services.

During busy periods a Made to Measure order and Ultimate Bespoke services may take up to 6 months to complete. Any changes to the order should be highlighted by emailing or calling the studio on +44 (0) 208 968 4488 within 24 hours from date of purchase or the atelier will be unable to alter the previously confirmed specifications.
On both Made to Measure and Ultimate Bespoke orders Atelier Bordelle retains a non-refundable 50% of the final price of your order to cover for the ordering of fabric, accessories, pattern drafting and production time. If a Made to Measure and/or an Ultimate Bespoke order has been produced within the agreed time frame and to the specifications of the customer as detailed in the submitted Measurement Form and/or on confirmation of all measurements following a fitting appointment in the showroom, the order(s) are fully non-refundable.

For Ultimate Bespoke the deposit is charged once the client has agreed to go ahead with an order either during an appointment in the showroom or via a telephone or email confirmation.

Please note that for any orders placed within the studio and/or Made to Measure and/or Ultimate Bespoke Services the Distance Selling regulations do not apply.

Privacy policy

By consenting to our Privacy Policy (before subscribing to our newsletter; making online purchases; or opening a Bordelle account) you are granting consent to us retaining some personal data which you provide us with, such as your name, e-mail address, telephone numbers and addresses in order to process and deliver any orders you place; and in order to keep you informed via newsletters and e-mails. We will never share your personal data with third parties without your consent.

We are registered as “data controllers” under the Data Protection Act, and our ICO registration number is Z316639X.

By placing an order with us you consent to your card/bank details being shared with our secure payment partners Sage Pay, American Express and Paypal so that your payment transaction is processed. Similarly you consent to your telephone number and shipping address being shared with our nominated couriers UPS and Royal Mail for fast track and/or international deliveries so that your order can be delivered, and you can be contacted by telephone on any matter regarding the status of your order(s). We accept no liability on behalf of our payment partners or couriers.

When you subscribe to our newsletter you are agreeing to us contacting you via e-mail with details on new products, collections, features, sample sales, special offers, contests, events of interest and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

We collect information about site traffic, sales, wish lists and other commercial information which we do not pass onto third parties.

Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so that we can consistently improve our site design to better meet our visitors’ needs.

Please be aware that by agreeing to our Privacy Policy you are authorising our use of “cookies”.

Cookies are data files which are stored on your computer’s hard drive by your web browser, and are necessary in order for your movements to be tracked within websites. Cookies allow us to see the contents of your shopping cart, previous purchases and to deliver content specific to your interests.

Atelier Bordelle do not advertise other brands/labels/organisations on our website, and therefore we do not have third party cookies.

For more information on cookies you can consult the information provided by the Interactive Advertising Bureau at

Opening an account vs. Subscribing to our newsletter
When you open an account, you will be given the option to subscribe to our newsletter or to opt out of this service. By subscribing to our newsletter you agree to receive email alerts for new products, collections, features, sample sales, special offers, contests, events of interest, and promotions.

At all times, we will offer you the opportunity to unsubscribe out of any service or update to which you have subscribed, if you change your mind. Any e-mail we send you will contain an easy automated unsubscribe link so that you can opt-out of that particular service.

Accessing and editing your personal data
If you need to update/edit your personal information , please visit the website and after logging into your account using the “Sign In” tab on the top right corner of the home page, your personal information will be made available for review and change. You can also change, save or delete billing/delivery addresses. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at and we will amend your personal details.

Further Information
If you have any queries about our Privacy Policy, please contact us on


Terms of use

Intellectual Property
The contents are the property of Bordelle and Atelier Bordelle. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Bordelle and Atelier Bordelle’s prior written consent is strictly forbidden.

Atelier Bordelle online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Atelier Bordelle online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Atelier Bordelle reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled, Atelier Bordelle will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, Atelier Bordelle will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).

Governing Law
The Terms & Conditions together with all our policies and procedures are governed by British law and the relevant courts of the United Kingdom will have exclusive jurisdiction.

Bordelle Ltd trading under Atelier Bordelle

Atelier Bordelle
Studio & Showroom
Unit 16, 2-4 Exmoor Street
London W10 6BD, UK
T:+44 (0) 208 968 4488
F:+44 (0) 208 944 5845

Registered at:
Bordelle Ltd
90 Mill Lane
London, NW6 1NL, UK
Reg no. 6350649 VAT No. 919 5247 02

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